Terms of Use

Erbology (“www.erbology.co“, “we“, “us“) is made available to you in accordance with the following Terms of Use including any other rules incorporated in our website. We advise you to read these conditions carefully before placing any orders on www.erbology.co.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to modify the terms and conditions periodically. Please read these conditions and make sure you receive the latest information. If you come to a disagreement with any modification of such terms you must immediately stop using www.erbology.co. Any changes made after you have placed an order will not have any impact on your order unless we are required to make the change by law.

Eligibility to purchase

You will be required to provide your personal details when making purchases on www.erbology.co. You must provide your first name and surname, phone number, e-mail address, shipping and billing address, and any other required information. You will be asked to provide via PayPal, Amazon or Stripe payment details that you represent, and warrant that both are valid and correct.

www.erbology.co is accessible only to individuals who meet Erbology terms of eligibility, who have been issued a valid credit or debit card by a bank acceptable via PayPal, Amazon or Stripe, and who have authorised Erbology to process a charge on their credit or debit card through PayPal, Amazon or Stripe in the amount of the total purchase price for the merchandise and services that they have ordered.

Please refer to our Privacy Policy for information regarding the usage of your data.

Orders

All placed orders are available and accepted. Items in your shopping basket are not reserved and may be purchased by other customers.

Erbology sells the products that are in stock and available for dispatch from our distribution centre. However, we reserve the right not to deliver selected advance payment products due to production complications or quality check issues. In such cases you would be notified by e-mail and get a refund to you credit or debit card within 30 days of being advised that an item has become unavailable.

Erbology keeps records of transactions for a minimum of one year.

Pricing policy

Prices that you find on www.erbology.co are in GBP, VAT included. All prices and offers are valid as advertised. Prices displayed on the website at the time of your order will be taken into consideration. Prices are subject to changes from time to time.

Acceptance of your order

Once you have placed an order, you will be notified by e-mail about the details of your order. This e-mail serves as a confirmation that we have received your order.

Unless there is a cancellation of your order, acceptance of your order and completion of the contract between the customer and Erbology will be completed when you receive an e-mail regarding the dispatch of the goods. The sale of the contract is concluded in London, England and the language of the contract is English.

Erbology is unable to accept your order in the event of refusal of authorisation for payment, items being out of stock, withdrawal of the product or that you do not meet the eligibility criteria.

Erbology is not liable to you by reason of withdrawing any merchandise from www.erbology.co, whether or not that product has been sold. We reserve the right to remove, modify, or edit any information or content on the website.

Payment

We accept payments through PayPal, Amazon or Stripe made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, and any other cards, which are explicitly stated on PayPal’s, Amazon’s or Stripe’s website. Payment will be debited and cleared from your account once the order is placed via www.erbology.co. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the payment is not authorised, Erbology is not responsible for any delay or non-delivery.

Erbology keeps the details of your order secure. We cannot be held liable, however, for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from www.erbology.co.

Delivery

Each purchase made at www.erbology.co is dispatched via Royal Mail, Parcel Force or DPD in the UK and via DHL, UPS or FedEx internationally. At the moment of delivery, responsibility for the purchased product is passed to the customer.

Returns

We hope that you will be delighted with Erbology products. However, if for any reason you are not completely satisfied with your purchase, we are happy to refund or exchange any goods within fourteen days from receipt, provided they are in their original, unopened, and unused condition. Products that do not satisfy these conditions will be returned to the customers at their own cost.

Please provide us your order number and details of the items you wish to return at hello@erbology.co.uk.

We recommend that you use recorded delivery and retain your receipt as proof of sending. Please note that you must cover the cost of the return shipment, unless you cancel your order before it has been dispatched.

If we have delivered the wrong or faulty product we will replace it or refund the price paid for the item and reasonable costs for the return shipment. Please note that we cannot refund for priority or premium postal services or for insurance.

We will process your return as quickly as possible and will exchange or refund the full value of your order, including delivery costs, by the original payment method, within 30 days of receiving your notice of order cancellation.

Your statutory rights are not affected.

Registration

You need to register on our website in order to get access to some of the services and/or features available on this site. When registering you must provide personal information that is true, precise, updated and complete in all respects. If any of your data provided changes in the passage of time you are responsible for updating it. Registration requirements can also be modified from time to time.

When entering your password make sure it is unique and kept secure, and you must immediately notify us of any infringement of security or unauthorised use of your account.

Please refer to our Privacy Policy for information regarding the usage of your data.

Intellectual property rights

Your use of www.erbology.co and its contents does not permit you to relate to any copyright, trademarks, designs, and any other intellectual property and material rights relating to the content. All such content is protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the content only as explicitly authorised by Erbology. Any reproduction or redistribution of the above listed content is prohibited and may result in civil and criminal penalties. Copying and use of the above listed materials to any other server, location, or support for publication, reproduction, or distribution is expressly prohibited.

Content

Content is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this website.

Erbology attempts to provide accurate and complete information on this website. We do not guarantee that the content on www.erbology.co is accurate or error-free. We do not guarantee that the functional aspects of the website or its content will be error free or that this website is free of viruses or other harmful components. It is advisable that all users of the Internet ensure they have up to date anti-virus software installed.

No commercial use

www.erbology.co is for your personal and non-commercial use only. You are not entitled to copy, distribute, modify, transfer, display, perform, publish, reproduce, license, commercially exploit, or sell any content, software, products, or services contained within www.erbology.co. You cannot use www.erbology.co, neither its content for any commercial purposes, including advertising of any type.

You are responsible for the use of this website and agree not to engage in any prohibited activities.

Limits on our liability

If Erbology breaches the above terms and conditions we shall only be liable for losses, which are direct losses and a reasonably foreseeable consequence of such a breach.

We take no responsibility for losses not related to our breach or negligence.

Governing law

Our terms and conditions are constructed in accordance to the relevant laws of England and Wales.

What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, we may send you emails about our store, new products and other updates. Please refer to our Privacy Policy for information regarding the usage of your data.

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at support@erbology.co.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Use.

Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Use.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to these Terms of Use

We reserve the right to modify these Terms of Use at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and contact information

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at hello@erbology.co.uk.