Privacy

Introduction

For the purpose of this Privacy Policy “you” or “your” means any end user accessing our services, Website (as defined below), “Erbology”, “we” or “us”, “our” means Turcan Co. LLC incorporated and registered in Delaware under company number 6027221 whose registered office is at 16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex.

This Privacy Policy, together with our terms of use available at https://erbology.co/us/terms/ (the “Terms of Use”) and our cookies policy available at https://erbology.co/us/cookies/ (the “Cookies Policy”) and any other documents referred to in it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This Privacy Policy also sets out how you can instruct us if you prefer to limit the use of that personal data and the procedures that we have in place to safeguard your privacy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the applicable data protection legislation, we are the data controller. We will treat your personal data in accordance with our obligations under data protection law and implement adequate security measures. Our aim is to be clear and transparent about the way we use your personal data and not do anything you would not reasonably expect.

By using or accessing our services, our website at https://erbology.co/us/ (the “Website”) you signify your consent to our collection, use anddisclosure of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you must not use or access our services or Website or submit information to us through or in connection with our services, Website or otherwise.

1. Information we may collect from you

1.1. you give us (submitted information):

a) This includes information that you provide to us:

when you call us;

by filling in forms and submitting them to us;

by e-mail, or through our Website;

when you register to use our services, subscribe to any one of our services, through surveys, or by requesting further services;

when you enter any promotion sponsored by us.

b) The information you give us may include:

your name, address, e-mail address, username, password and other registration information, financial information or your phone number;

or information you submit in order to sign up for one of our events, give a testimonial or tell us your story.

c) If you contact us, whether through our services, Website or otherwise we may keep a record of that correspondence. For example, if you submit a query, a complaint, report a problem with our service, Website or otherwise liaise with our customer service, technical support or any other department in our company we may keep a record.

d) We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

1.2. Each time you visit or use our services or Website we may collect the following information:

a) Details of your visits to our Website including, but not limited to traffic data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise (“Log Information”).

b) Your contact details such as your e-mail address, forename and surname (“Contact Details Information”).

c) Information we receive from other sources (“Third Party Information”). We are working closely with third parties (including, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies).

d) You might give us permission to access some information about you when using some social media sites such as Twitter, Google, Instagram and Facebook depending on the privacy settings you have and the privacy policies of such companies. (“Social Media Information”).

e) Technical information, including the type of mobile device you use, a unique device identifier (for example, your device’s IMEI number, the MAC address of the device’s wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use and time zone setting (“Device Information”).

f) Location information. We also use GPS and other geo location technology to determine your current or past location (e.g. to verify your location necessary for the supply of our services) (“Location Information”). Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by sending us an e-mail to [email protected] or by writing to us at Turcan Co. LLC of 929 Colorado Avenue, Santa Monica, CA-90404 (Attn: Turcan Co).

g) We may combine the information we have about you with other information available from other external sources such as information available in published articles or news, etc.

1.3. We may check some of the information that you provide against third party databases to confirm that it is accurate.

1.4. We may use third-party payment agents to manage card payments. In doing so, you will be asked by the payment agent for your card details and billing address. This information is held by the third party payment agent, and you will be asked to agree to their terms and conditions, including their privacy policy, in completing the payment steps.

1.5. We may have access to your billing address and payment history in order to assist with customer service enquiries. Under no circumstances are these details disclosed to any third parties other than those who need to know this information for the performance of the services requested by you.

2. How we may use the information collected from you

2.1. We will only use your personal information in line with the purposes for which you provided it to us (or for compatible purposes), in line with your stated preferences and with your reasonable expectations.

2.2. We may process this information for the purpose of:

a) Administering registration records (including reminders, e.g. to update your payment details);

b) Providing and personalising our products and services;

c) Remembering your preferences about how you would like us to use your personal data and interact with you;

d) Conducting statistical analyses, reporting and drafting analysis reports;

e) Measuring or understanding the effectiveness of advertising we serve to you and others;

f) Providing you access to all parts or features of our services and Website;

g) Dealing with your enquiries and requests, including contacting you where necessary and providing you with information you ask from us;

h) Carrying out our obligations arising from any contracts entered into between you and us (including, but not limited to, the provision of services, billing and monitoring of payment);

i) Keeping our Website safe and secure, including to prevent, detect and investigate potentially prohibited or illegal activities as well as checking the information that y