What is your return policy?
Thank you for shopping with us! We strive to provide the best possible experience for our customers, including a hassle-free return process. Please take a moment to review our return policy outlined below.
Return Label
We understand that returns may be necessary in certain situations. To ensure a smooth return process, we provide our customers with a return label. Please contact our customer support team to request a return label, and they will assist you in generating one. The return label will include all the necessary details and instructions for returning your item(s).
Eligible Products
We accept returns for unopened and intact products only. For your return to be eligible, the product(s) must be undamaged. Please make sure to return the item(s) in the same condition as you received them to qualify for a refund or replacement.
Refund Process
Once we receive the returned item(s) and verify that they meet the eligibility criteria mentioned above, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please note that it may take some time for the refund to appear in your account, depending on your bank or credit card provider.
Replacement Option
In addition to refunds, we also offer a replacement option for eligible products. If you prefer a replacement instead of a refund, please let our customer support team know when initiating the return process. We will do our best to provide you with a suitable replacement, subject to availability.
Return Shipping Costs
If the return is due to an error on our part, such as sending the wrong item or a defective product, we will cover the return shipping costs. However, if the return is initiated for reasons other than our error (e.g., change of mind), the customer will be responsible for the return shipping costs.
Damaged or Defective Products
If you receive a damaged or defective product, please reach out to our customer support team immediately. We will guide you through the return process and work towards a satisfactory resolution, including a refund or replacement.
Timeframe for Returns
We accept returns within 21 days from the date of delivery. Please ensure that the item(s) are shipped back to us and postmarked within this timeframe to be eligible for a refund or replacement.
Exclusions
Certain items may be non-returnable due to hygiene reasons or specific manufacturer restrictions. These products will be clearly marked as non-returnable on our website. Additionally, any items purchased during a sale or promotion may be subject to different return policies, which will be clearly communicated at the time of purchase.
We value your satisfaction and want you to have a positive experience when shopping with us. If you have any questions or require further assistance regarding our return policy, please don't hesitate to contact our friendly customer support team. They will be happy to assist you.
Note: This return policy is subject to change without prior notice. Please refer to our website or contact customer support for the most up-to-date information.